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Together On Your Journey

FAQ

Excel-Community-Care-logo-icon-W

Together On Your Journey

FAQ

UNDERSTANDING NDIS

What is NDIS?

The National Disability Insurance Scheme (NDIS) is an Australian government initiative that provides funding and support for people with disabilities. It is designed to help people with disabilities live an ordinary life and participate in the community. The NDIS provides individualized plans, funding for support services, and access to assistive technology. The scheme is funded through taxes and is administered by the National Disability Insurance Agency (NDIA).

Excel Community Care is a National Disability Insurance Scheme (NDIS) provider, we have an in-depth understanding of how NDIS works and our knowledgeable and friendly staff are available to assist you to make your journey smoother. We have listed some of the frequently asked questions, if you have any other questions, please get in touch with us.

AS A PARTICIPANT

NDIS Journey

Step 1

Access NDIS

The first step is to apply for NDIS Access by completing the Access Request Form [ARF]. If you are a person with disability aged 7 – 65 years who would like to join the NDIS, you will need to meet the access requirements. To find out more, visit the NDIS access criteria page.

If you are applying on behalf of a child under 7 years, please visit Help for children under 7 page and then contact your local Early Childhood Partner.

If you think you meet these requirements you can apply in one of two ways:

  • You can make a Verbal Access Request by calling NDIA on 1800 800 110
  • Fill out an Access Request Form [ARF] and send it to us.

To apply for the NDIS you will need to provide:

  • Completed Access Request Form
  • Information about your
  • Age
  • Residency
  • Disability
Step 2

NDIA Decision

The NDIA will contact you to let you know their decision on your application, this should be done within 21 days. If you do not hear from them within 21 days of all information being lodged, you should follow up for an update unless the NDIA has advised you of the delay prior.

If your application gets accepted then you become an NDIS Participant, you can always ask for explanation if your application was found to be ineligible. Review on decision must be made within three months of being notified of the decision.

 

Step 3

Planning meeting

Planning meeting can be at your closest NDIA office or over the phone, you may invite your family, friends or support team to the planning meeting. The NDIA Planner will ask you information on

  • Your Community and Mainstream Supports
  • Management of everyday activities
  • Your safety, including equipment, accommodation or help to take care of yourself or your home
  • Goals you want to pursue
  • How you want to manage your NDIS plan
  • Support you need to use your NDIS plan.

Complete booklet 2 – Planning. If you don’t have a physical copy, you can download a copy.

Find a quiet place to have the call where you can focus. Planning meetings can take over an hour depending on your situation.

Step 4

Plan Approval & Implementation

After the planning meeting, a NDIS planner will contact you to outline the funded supports in your NDIS Plan and the NDIS planner will send a copy of the NDIS Plan to you. NDIS participants can choose how to manage the NDIS funds they receive.

  • Self-Managed
  • Plan Managed
  • Agency Managed

One of our experienced Support Coordinators can assist you to organise funded supports and implement the approved NDIS plan with you.

Step 5

Service Booking

Once you have identified the support and can make contact with the service providers to request services you need, one of our experienced Support Coordinators can assist you in this process.

Sign the agreement with your provider(s) that sets out what supports will be provided and how they will be delivered.

You have choice and control in the delivery of your supports.

Step 6

Plan Review

During your next scheduled plan review meeting, NDIS will talk to you about the new flexible approaches that they may take with you to review your NDIS plan.

This may be a

  • New NDIS plan with the same supports,
  • New NDIS plan with minor changes to your current supports, or;
  • A full plan review.

If you are not satisfied with a decision made by the NDIA, or if your circumstances have changed then you are able to request a review of your plan outside of the scheduled review.

There are 3 different types of reviews:

  • Internal review (Review of a Reviewable Decision / RORD)
  • Request for plan review (Unscheduled Plan Review)
  • Administrative Appeals Tribunal (AAT) review

FAQ

Frequently Asked Question

The National Disability Insurance Scheme (NDIS) has been developed to improve choice and create better outcomes for people with a disability. NDIS funds any goal that you set for yourself (those that NDIS considers reasonable and necessary) and you are free to choose any NDIS service provider you want.

The NDIS provides ongoing funding for all ‘reasonable and necessary’ disability equipment, care and support services. Generally, the supports and services provided to you assist you to achieve your goals and live as independently as possible. Services also include community participation and assistance with gainful employment

The NDIA is tasked with assessment of your eligibility to participate in the NDIS. The following are the eligibility criteria: 

  • Be under the age of 65 years  at the time of appying
  • Be a resident of Australia (Australian citizen, or Permanent Visa Holder or a New Zealand citizen who holds a Protected Special Category Visa) 
  • Have a condition or an impairment that is permanent and prevents you from participating in everyday activities.
  1. The NDIS does not provide funding for support if it is:
  2. Unrelated to your disability
  3. Duplicate of another support.
  4. Is better addressed by an alternative support option.
  5. Is related to daily living expenses that are not related to your disability.
  • A carer is a person who provides unpaid care and support to family members or friends with a disability, a serious long-term illness, a terminal illness, a drug or alcohol issue or who are frail and aged.
  • Do Carers receive support outside of the NDIS? Carers receive a range of supports including respite support, counselling, education and training, peer support and advocacy.
  • The Carer Advisory Service provides information and advice to carers and their families about carer supports and services.

If your support worker is too unwell to work, then it is important for a suitable alternative arrangement to be put into place in order to ensure that you continue to receive the required level of assistance. Excel Community Care has a pool of experienced and qualified staff members who will assist with continuity of supports.

Yes, all our support workers are trained and insured. Being a NDIS service provider we have abide by all the requirements prescribed the commission. Excel Community Care cares not only for their Participants but also focus on their staff’s health  and well-being.

All our support staff are trained, experienced and qualified, based on the severity staff will act. First aid will be provided and the Ambulance will be contacted for further medical assistance. We will also make sure to inform your support network.

Absolutely, Excel Community Care Services offers a wide range of services – you may choose the right supports suitable for you. Person Centred approach is the back bone of our business, you are the focus in everything we do.

We are committed to excellence in service delivery, complaints and compliments are a vital for our growth, we respond to our participant’s complaints in an accountable, transparent and in a timely manner.

Internal complains handling: You can call us on or write to us

NDIS Complaints and Feedback: 0744 484 770 

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